Job Purpose

The role is responsible for the end-to-end management of sales operations for the MEAI market, ensuring efficient order processing, high customer service levels, and constant alignment with HQ and Supply Chain functions.

Key Responsibilities

• Sales Operations & Order Management
• Collect and manage customer orders for the India market
• Enter and manage orders in SAP
• Manage the monthly order cycle (planning, follow-up, and adjustments)
• Issue proforma invoices and manage billing activities
• Verify order billability in coordination with HQ
• Monitor and manage product availability for the market

Customer Communication

• Act as the main point of contact for customers on operational topics
• Manage daily communication with customers (email, calls, follow-ups)
• Provide support on:
  • order status
  • deliveries
  • invoicing
  • operational issues
• Coordinate with internal teams to ensure timely and accurate responses

KPI Monitoring & Reporting

• Continuously monitor customer-related KPIs (e.g. service level, OTIF, backlog, billing)
• Analyze performance and share updates with HQ and internal stakeholders
• Support the preparation of operational and commercial reports

Supply Chain & Cross-functional Activities

• Perform analysis on system stock
• Provide track & trace analysis and logistics insights to MEAI customers
• Collaborate with Producers and Central Planning teams to ensure alignment between orders, stock, and shipments

Required Skills & Competencies

• Experience in Sales Operations, Order Management, or Customer Service
• Strong knowledge of SAP
• Solid analytical skills and familiarity with operational KPIs
• Ability to manage multiple priorities and meet deadlines
• Strong communication and cross-functional coordination skills
• Problem-solving mindset with a customer-oriented approach
• At least 4Y of experience in similar roles

Nice to Have

• Experience in international or multi-country environments
• Knowledge of Supply Chain and Logistics processes
• Exposure to complex or high-variability markets