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Title:  IT CRM Technical Project Manager - Salesforce

Requisition ID:  15694
Location:  Milan
Function:  Information Technology
Contract Type:  Permanent
Experience:  3 - 5 years

Pirelli is looking for the following profile to join the Sales, Marketing and CRM Solutions in IT Department within the overall Pirelli Group; specifically the candidate will be part of the CRM team and will have the responsibility to lead an important transformation program related to the implementation of a CRM Multi-channel platform in the Business to Consumer Area.


Requested Experience


  •  Bachelor degree in Computer Science / Management Engineering / Computer Engineering
  •  Proficiency in English
  •  Knowledge of Salesforce Sales/service Cloud platform as Administrator
  •  Knowledge of technical aspects of CRM Implementations (i.e. Data Model, Integrations, etc..)
  •  3+ years of Project Management/Team coordination experience
  •  5+ years in Consulting IT Companies or IT Department of multinational Groups working on similar job positions
  •  Experience in managing the implementation or evolution of a CRM solution


Desired Knowledge and Experience:


  •  Zuora Platform Knowledge is a strong plus
  •  Experience in CRM implementation projects related to Digital Ecommerce and mobile integration
  •  Experience with a Full Project Lifecycle with one of more Salesforce Solutions (Sales Cloud, Service Cloud, Community Cloud)
  •  Need to be able to understand business concepts and need with technical aspects of the implementation
  •  Experience with a Global Template implementation program with multi-country Roll-out
  •  Experience with Automotive and Industrial Equipment Industry Knowledge
  •  Knowledge of Digital Marketing is a plus
  •  Knowledge of CRM Architecture and Integration patterns
  •  Strong functional knowledge of CRM processes, including Sales, service and digital Marketing
  •  Knowledge of Order to cash and subscriptions based processes
  •  Salesforce Administrator Certification (ADM201)
  •  Knowledge of Programming language (basic knowledge of User exists concepts) and preferably applicable to Salesforce platform (Apex classes, Triggers)
  •  IT Demand Management experience in a complex environment, able to collect the business requirements and manage the priorities with the Business stakeholders
  •  Interest in combining technical expertise with the progressive knowledge of Enterprise Business processes and how to leverage the technology as a mean for Business evolution and expansion


Personal & professional Skills


  •  Enthusiasm and passion for work and IT
  •  Flexibility and autonomy, proactivity
  •  Strong objective based orientation and problem solving attitude
  •  Excellent client-facing and communication (both written and verbal)
  •  Flexibility and autonomy
  •  Excellent propensity to teamwork and collaboration in order to establish an effective collaboration with different internal IT actors, but also Business Stakeholder, external ones, such as suppliers who develop part of the solution to be integrated, etc..
  •  Capacity to manage high stress situations and work overtime
  •  Ability to multi-task and manage various project elements simultaneously
  •  Conflict resolution skills
  •  Continuous curiosity in the technology evolution
  •  Ability to motivate people

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