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Title:  Internship Service Desk Craiova

Requisition ID:  15134
Location:  Craiova
Function:  Information Technology
Contract Type:  Internship
Experience:  no experience
Description: 

Internship Service Desk Craiova

 

The intern will provide IT support to users for their workstations and programs installed on them.

 

Responsibilities:

Acquiring, diagnosing and solving computer problems in the use of IT equipment and solutions (distributes, installs, configures, updates and troubleshoots standard programs, manages users 'access to network resources, manages users' Windows accounts, etc.)
Assistance of users in using IT equipment and standard applications running on them
Correct evaluation and redirection of reported  issues to other departments of competence in case of necessity
Regular analysis of recurring problems with the aim of taking measures to cancel \ reduce their frequency

 

Requirements:

 

Education: Faculty of Computer Science, Computer Engineering, Informatics

Competences:

Average knowledge about the IT environment (HW & SW)

Average knowledge about MS Windows operating system and MS Office package

Analysis and attention to detail, teamwork, skill, accuracy, perseverance, using specialized terminology, problem solving skills.

Very good written and oral communication skills

Experience: Newly graduates of Faculty/Master; any previous professional experience in the IT \ User Support field as well as Italian language skills are an advantage

Others: Strong English level, flexibility, dynamic person, customer oriented

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